Step 1: Enter Your Order Number
We apologize for any issue you have experienced. We want to help remedy this situation for you.
Step 2: Select Which option Best Describe Your Issue
Reported as not delivered
We apologize for any inconvenience. Please check your email as we attempt to resolve this matter. Please check your spam folder as well.
Please review substitution policy to proceed
Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.
Unavailability of Local Florist
In the event that there is no local florist which is able to hand-deliver a product, then Avas Flowers reserves the right to substitute a Farm Fresh product of equal or greater value to direct ship an item. Avas Flowers will attempt to notify the Customer by phone or email (whichever is provided by the Customer) in the event there is a need to substitute a Farm Fresh product due to the unavailability of a local florist.
After reviewing our Substitution Policy, does your arrangement fall within our Substitution Guidelines?
We're glad we were able to clear this up!
We hope your recipient loves the arrangement!
Pick up and redelivery selected
We will coordinate with the recipient to have the arrangement replaced with a more suitable item.
Upon completion of the redelivery, you will receive a delivery confirmation email. Please also be sure to check your SPAM folder.
Please briefly describe the situation so we may better assist you
We've Opened A Customer Support Case For You
We apologize for any inconvenience. We've sent you an email as well confirming your customer support case. We will be contacting you shortly to resolve this matter.
Please keep an eye out for correspondence from us. Be sure to check your SPAM folder, just in case.
The service fee is to ensure the proper care and handling of your order - whether it be our local, top performing affiliate florist in the area, our main location, or through our Farm-Fresh facility. Some companies simply conceal their service fee into to the cost of the flowers in addition to charging a delivery fee. We prefer to keep it separate so that you know exactly what you are paying for. We also do not currently charge a delivery fee.
Tax, when applicable, is calculated based upon the sales tax rate of your recipient's state. This amount is calculated after you provide the address for your order.
We cannot guarantee delivery on a specific date for busy floral holidays like
To maximize the likelihood of delivery on one of these busy floral holidays, please place your order more than four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES.
Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days before or after the respective holiday.
Orders placed during Flex Delivery will be delivered may be delivered in the days prior to, during, or after the holiday. For example, Flex Delivery dates on Valentine's Day may include 2/10, 2/11, 2/12, 2/13, 2/14, 2/15, 2/16, 2/17 & 2/18. Generally, we will do our best to make sure all orders arrive prior to or on the holiday but we are unable to guarantee specific dates.
Online customer support during holidays is the most efficient way to have your concerns addressed. All concerns are resolved in the order in which they are received. Initiating multiple inquiries on an issue will only delay the response time.