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ONCE YOU'RE DONE REPORTING YOUR MISSING ITEMS. CLICK SUBMIT TO PROCEED.

Note: If your main product(s) are missing. Please click "Back" and select "Where's My Stuff" from the main menu

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We apologize that the item(s) did not match your expectations.
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Substitution policy

Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

Flowers

  • In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  • For one-of-a-kind flower arrangements, such as all roses or all tulips, we will make an attempt to match the flower type, but may substitute with another color.
  • If the floral container or vase shown online is not available, a similar container will be used.

Plants

  • For green and blooming plants, similar plants may be substituted of equal or greater value.
  • For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
  • If the plant container or basket shown online is not available, a similar container will be used.

Specialty Gifts

  • Specialty gifts like balloons, bears, and gift baskets may be substituted with another specialty gift of equal or greater value and of similar theme and category

Unavailability of Local Florist

In the event that there is no local florist which is able to hand-deliver a product, then Avas Flowers reserves the right to substitute a Farm Fresh product of equal or greater value to direct ship an item. Avas Flowers will attempt to notify the Customer by phone or email (whichever is provided by the Customer) in the event there is a need to substitute a Farm Fresh product due to the unavailability of a local florist.

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After reviewing our Substitution Policy, does your arrangement fall within our Substitution Guidelines?

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We hope your recipient loves the arrangement!

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We will coordinate with the recipient to have the arrangement replaced with a more suitable item.

Upon completion of the redelivery, you will receive a delivery confirmation email. Please also be sure to check your SPAM folder.

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Sales Tax

Tax, when applicable, is calculated based upon the sales tax rate of your recipient's state. This amount is calculated after you provide the address for your order.

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Please fill out this form so we can try to take care of your request. A Customer Service Representative will contact you shortly. Please be patient as we respond to customer service requests in the order in which they are received.

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