Substitutions may be necessary to ensure your arrangement or specialty
gift is delivered in a timely manner. The utmost care and attention is
given to your order to ensure that it is as similar as possible to the
requested item.
Flowers
In arrangements of assorted flowers, the colors shown online will be
used if at all possible, even if this means substituting other kinds
of flowers of equal or greater value.
For one-of-a-kind flower arrangements, such as all roses or all tulips,
we will make an attempt to match the flower type, but may substitute
with another color.
If the floral container or vase shown online is not available, a
similar container will be used.
Plants
For green and blooming plants, similar plants may be substituted of
equal or greater value.
For one-of-a-kind plants, such as orchids, we will make every attempt
to match the plant type, but may substitute with another color.
If the plant container or basket shown online is not available, a
similar container will be used.
Specialty Gifts
Specialty gifts like balloons, bears, and gift baskets may be
substituted with another specialty gift of equal or greater value
and of similar theme and category
Unavailability of Local Florist
In the event that there is no local florist which is able to hand-deliver
a product, then Avas Flowers reserves the right to substitute a Farm Fresh
product of equal or greater value to direct ship an item. Avas Flowers will
attempt to notify the Customer by phone or email (whichever is provided by
the Customer) in the event there is a need to substitute a Farm Fresh
product due to the unavailability of a local florist.
We will coordinate with the recipient to have the arrangement
replaced with a more suitable item.
Upon completion of the redelivery, you will receive a delivery
confirmation email. Please also be sure to check your SPAM folder.
Please briefly describe the situation so we may better assist you
We've Opened A Customer Support Case For You
We apologize for any inconvenience. We've sent you an email as well
confirming your customer support case. We will be contacting you
shortly to resolve this matter.
Please keep an eye out for correspondence from us. Be sure to check
your SPAM folder, just in case.
Change or Modify my Order
Rush Order Issue
Resend Me My Invoice
My Order Was Duplicated
I Have A Billing Inquiry
The service fee is to ensure the proper care and handling of your
order - whether it be our local, top performing affiliate florist
in the area, our main location, or through our Farm-Fresh facility.
Some companies simply conceal their service fee into to the cost
of the flowers in addition to charging a delivery fee. We prefer
to keep it separate so that you know exactly what you are paying
for. We also do not currently charge a delivery fee.
I have a question regarding a charge on my invoice
Sales Tax
Tax, when applicable, is calculated based upon the sales tax rate of your recipient's state. This amount is calculated after you provide the address for your order.
Other Billing Inquiries
I'd Like to Unsubscribe
Holiday Floral Delivery
We cannot guarantee delivery on a specific date for busy floral holidays like
Mother's Day,
Thanksgiving,
Christmas,
Valentine's Day.
To maximize the likelihood of delivery on one of these busy floral holidays, please place your order more than four days in advance. Orders placed within 4 days of a holiday DO NOT HAVE GUARANTEED DELIVERY DATES.
Neither cancellations nor refunds will be issued on orders placed during a holiday period if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days before or after the respective holiday.
Orders placed during Flex Delivery will be delivered may be delivered in the days prior to, during, or after the holiday. For example, Flex Delivery dates on Valentine's Day may include 2/10, 2/11, 2/12, 2/13, 2/14, 2/15, 2/16, 2/17 & 2/18. Generally, we will do our best to make sure all orders arrive prior to or on the holiday but we are unable to guarantee specific dates.
Online customer support during holidays is the most efficient way to have your concerns addressed. All concerns are resolved in the order in which they are received. Initiating multiple inquiries on an issue will only delay the response time.
Cancel My Order
This order is already in progress and scheduled for delivery.
Please fill out this form so we can try to take care of your request. A Customer Service
Representative will contact you shortly. Please be patient as we respond to customer service requests in the order in which they are received.
Please Read our Cancellation Policy as it appears your order falls outside the cancellation policy.
Cancellation Policy
Orders for Products may be canceled within twenty-four (24) hours after they are placed, except for orders for Same Day Delivery or Next Day Delivery, which may not be canceled. Cancellations can be done by calling our customer service department at (855) 543-6712 or done online https://www.avasflowers.net/customersupport
This contact form is for non-customer-service related inquiries. If you have a customer service issue, please utilize the most applicable
customer service option to your issue on this page.